Charging terms of use
DRAFT — placeholder wording. Have this reviewed and replaced by Victus Charging before the site goes live. Company details, pricing and policy figures below are examples, not confirmed terms.
These terms apply to anyone using a Victus Charging public charge point. By starting a charging session you accept them.
1. Using a charge point
- Charge points are for electric vehicles only. Your vehicle must be parked correctly within the marked bay for the whole session.
- Use only cables and adaptors that are undamaged and compliant with the connector type shown on the unit.
- Do not use a charge point that is visibly damaged. Report it to hello@victuscharging.com.
- Site rules, parking restrictions and time limits set by the site owner continue to apply while you charge.
2. Payment
- Sessions are paid for by contactless card or by scanning the QR code on the unit. No account or app is required.
- The price per kWh is displayed on the charge point and in the payment flow before you start a session.
- A pre-authorisation may be taken when the session starts. You are charged for the energy actually delivered, and the balance is released by your bank.
3. Idle fees
Charging bays are for charging. Where an idle fee applies it is displayed on the charge point and in the payment flow, and starts a stated grace period after your session ends. Example policy: an idle fee applies from 10 minutes after charging finishes, charged per minute until the vehicle is moved.
4. Availability
We aim to keep every charge point available, but we cannot guarantee that a particular unit will be working or free when you arrive. Charge points may be taken out of service for maintenance, repair or safety reasons.
5. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Subject to that, Victus Charging is not liable for indirect or consequential losses arising from a charge point being unavailable, interrupted or delivering less power than its maximum rating.
6. Support
For help with a session, a refund query or a fault, email hello@victuscharging.com with the station ID shown on the unit (for example VC-1), the date and the approximate time.
7. Company details
Victus Charging — [registered company name], [company number], [registered address]. VAT number [•].